Comparison · generic AI vs ERP-connected AI: Can I connect ChatGPT to my ERP?
Generic assistants like ChatGPT and Microsoft Copilot are excellent at writing, summarising and thinking. But they weren't built to read your Cegid PHC, talk to a rep in the car over WhatsApp, or refuse to invent a number. emily was.
Generic assistant
I don't have access to your ERP, but a typical client of that size spends around €40,000 a year.
a guess
emily
Stock needs the direct ERP connection, which isn't active yet. I won't give you a number I don't have.
erp·from your dataSide by side
What changes in the sales day.
| emily | Generic assistant | |
|---|---|---|
| Reads the ERP directly (Cegid PHC, Ahora ERP) | Yes, read-only | Not out of the box — needs data exports or custom work |
| Applies the ERP's invoicing rules | Yes — cancelled documents, credit notes, document types | Depends on who configures it |
| Says "I don't know" when data is missing | Yes, by design | Can produce plausible-looking numbers |
| Talks on calls and WhatsApp, hands free | Yes | Its own apps |
| Updates the CRM from a voice note | Yes, CRM included | Not out of the box |
| Human approval before sending | Always | Depends on configuration |
| Writing, summarising, general thinking | Focused on the sales day | Yes — its strong suit |
A general comparison between product categories, based on public information; generic assistants' capabilities vary by plan and configuration.
The problem with numbers
A plausible number isn't a correct one.
A generic language model without direct access to your ERP answers with whatever it has been given — and can fill gaps with figures that look right. In a conversation about margins or customer debt, that's a real risk.
emily only answers with figures that come from a query to your ERP, with the invoicing rules applied, and says she doesn't know when the data isn't there.
When the data is missing
Stock needs the direct ERP connection, which isn't active yet. I won't give you a number I don't have.
You can use both
Plenty of teams use a generic assistant for writing and thinking, and emily for the sales day: the ERP, the CRM, the calendar and WhatsApp.
FAQ
Frequently asked questions.
Not out of the box. You'd need to export data or build a custom integration — and guarantee the invoicing rules and access control. emily already does that, read-only.
She uses language models, but every figure comes from a real query to your ERP, and nothing goes to a customer without human approval.
Copilot is built into Microsoft 365 and is great with documents and email. emily focuses on the sales day: ERP, CRM, calendar and WhatsApp, by voice.
You might also like.
- Reliable numbersEvery figure comes from a real query. When she doesn't know, emily says so.
- Ask your ERPSales, invoicing, debts and stock — asked out loud, answered in seconds.
- emily vs DonnaTwo AI assistants for sales teams, module by module.
- Traditional CRM vs voice CRMWhy CRMs go stale — and what voice changes.
- Cegid PHCSales, margins, balances, stock and draft orders — by voice, straight from PHC.
- SecurityEncryption, access control, human approval and GDPR.
Ready to get your team talking to the ERP?
Book a demo with your team, or leave your number and emily calls you now. No credit card for the initial evaluation.
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