Your data

No certification to point to — controls instead

emily doesn't hold a formal GDPR/RGPD certification. The concrete controls are these: your data kept apart from every other organisation's, access controlled per person, and read-only access to your ERP.

Your organisation's data stays yours

Everything emily works with — reports, recordings, conversation history, CRM records — is scoped to your organisation. Nobody at another company using emily can see your figures, your recordings, or your team's conversations with her, and nobody on your team sees another organisation's.

Access is controlled per person

Within your organisation, what any one teammate can ask about is set individually — by company and by topic — not shared by everyone at once. See access by person, company and topic for how that scoping works and what a rep sees when they ask outside it.

Reports follow the same shape: you see your own, and managers see the organisation's.

Your ERP is read-only

Whichever way your ERP is connected, emily only reads it. She can look up sales, invoices, balances, stock and purchasing, but she cannot create, edit or delete anything in your books — see connect your ERP for the two connection options and what each covers.

Traceability

Changes emily makes inside the CRM are recorded with who, what, when and channel, and deletes are reversible and restricted to managers and admins — except for tasks, which any user can delete — see audit trail.

Next: what emily can't do yet

See limits and what's coming for the current edges of what's connected and what's still on the way.